Closing Rules - Auto closing request/incident
Hello,
We've noticed an issue with the closing rules.
When the technician creates the request/incident, and resolves it at that time too, the request/incident will not close based on the Rule we have setup. (Our closing rule is setup to auto-close in 1 day).
The auto-close rule seems to work fine any other time. It's just the above scenario that it will not close. The request/incident then remains in a resolved state indefinitely, until it is manually closed.
We are currently on version: 8.0.0.
Thanks,
Chris
We've noticed an issue with the closing rules.
When the technician creates the request/incident, and resolves it at that time too, the request/incident will not close based on the Rule we have setup. (Our closing rule is setup to auto-close in 1 day).
The auto-close rule seems to work fine any other time. It's just the above scenario that it will not close. The request/incident then remains in a resolved state indefinitely, until it is manually closed.
We are currently on version: 8.0.0.
Thanks,
Chris