Hi

I setup an incident template which has 12 tasks to complete before the incident can be closed. I also setup a status called "Skipped" which is a "complete" status, the same as "closed".

 

Although I have it set that associated tasks must be completed before the incident can be closed, I would like some of the task statuses to be set as "skipped" as there is occasionally nothing required for those steps. However manageengine doesnt seem to allow this?, the only status that allows closure of the ticket is "closed"?

 

Any Ideas?