Closing calls
Hi
I am currently testing service desk and have a couple of questions.
when logging, and closing calls do we have the ability for mandatory fields?
Also I am running the unlimited time demo that only allows you to have one Admin technician login. Within this login you can delete and close tasks without inputting any details..??? can you do this in all technician logins or is this only if you grant them Administrator rights...???
Thanks Martin... :twisted:
I am currently testing service desk and have a couple of questions.
when logging, and closing calls do we have the ability for mandatory fields?
Also I am running the unlimited time demo that only allows you to have one Admin technician login. Within this login you can delete and close tasks without inputting any details..??? can you do this in all technician logins or is this only if you grant them Administrator rights...???
Thanks Martin... :twisted:
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whittmw
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