Close a request
Hi,
I am trying to test trial version on SD+ 5.5. I have some questions about the access permissions. I make a role name call "SDhotline" which has "View", "Add" access level. When one member of this group made a request, I suppose the hotline can't Edit and Close the request. But when he/she go to "Actions"=>"Enter Resolution" which has "Save and Close" button to let him close this log... Please help.
On the other hand, Is there any change management product or method on SD+
Thanks for help.
Alan.
I am trying to test trial version on SD+ 5.5. I have some questions about the access permissions. I make a role name call "SDhotline" which has "View", "Add" access level. When one member of this group made a request, I suppose the hotline can't Edit and Close the request. But when he/she go to "Actions"=>"Enter Resolution" which has "Save and Close" button to let him close this log... Please help.
On the other hand, Is there any change management product or method on SD+
Thanks for help.
Alan.
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