How can I create a hyperlink field in ManageEngine ServiceDesk Plus that redirects users to another website?

How can I create a hyperlink field in ManageEngine ServiceDesk Plus that redirects users to another website?


Add a dedicated field that allows customers to click and redirect to an external website. The hyperlink should be displayed as a clickable link, not as plain text in the Description field.

I tried using the Description field, but the customer rejected this approach.