We have noticed the following scenario in our environment:

1. When a user is offboarded, his/her account is moved to the Disabled OU in Active Directory.
2. Once the account is in the Disabled OU, the user details are still visible in our Users List within ServiceDesk Plus.
3. Because of this, our first-level support team is mistakenly raising requests on behalf of these offboarded users.

Could you please advise how we can completely delete or hide such disabled users from the Users List, so that only active users are available to raise or have requests created on their behalf?

Your guidance will help us avoid incorrect request assignments and improve the accuracy of our request handling.