Hi,
Is there a way to check for field change (as in FAFR) as a criteria in Custom Triggers?
We have a Custom Trigger set up to send a notification to a group email when a request is assigned a specific group.
We want to send the notification everytime the request is assigned to the group in case it is reassigned later in its lifetime. So we have set the Trigger to execute "Every time" and on action "Created" and "Edited". The problem is that the trigger also triggers if the request is assigned another technician within the same group, or basically everytime it is edited.
So in short:
We only want to send the notification if the "Group" field is changed.