Chat Issue
Hi there
When we have a Chat session running, we now have to update the technician site manually to see what the user have written. The user gets the text without having to refresh the Explorer.
I have got an answer from servicedeskplus saying that this is by design?????? Did any of you get this to work with auto updating ?
For me this gets no sence that we have to manually update the Explorer to see if the user have written anything for us ?
/Ivan Rafn
Ps. If not explain corretly, i will be happy to talk to anyone WHO can help us getting this to work.
When we have a Chat session running, we now have to update the technician site manually to see what the user have written. The user gets the text without having to refresh the Explorer.
I have got an answer from servicedeskplus saying that this is by design?????? Did any of you get this to work with auto updating ?
For me this gets no sence that we have to manually update the Explorer to see if the user have written anything for us ?
/Ivan Rafn
Ps. If not explain corretly, i will be happy to talk to anyone WHO can help us getting this to work.