The chat feature is a welcome addition, but would be good if it supported the following.

1. Ability to add chat widget to any webpage outside of helpdesk homepage i.e. Intranet sites for employees. users tend not to go to their support page so this feature is largely wasted unless it is accessible to users as part of their normal habit i.e. intranet homepage
2. Currently when a chat is missed - nothing seems to happen to the chat. This should be auto converted to a request if not responded to i.e. due to technician not being there or available at the time. It should be reasonable to assume that a user requesting a chat is raising a request of some sort etc.

Regards

Dru