Changing the Customer Account after Ticket Creation in MSP
Sometimes we redirect Mails via Outlook to the Ticketsystem because a customer sent ít to a wrong adress (e.g. to Sales instead of IT). If we do so, the Ticket is connected with our Company instead of the Customers. It would be very Helpful if we could change the Requester in a Ticket, regardless to the Account it is connected to.
Topic Participants
Triforcejunkie .
Hari Krishnan Srinivasan
Рома Калашников
Santhosh Venkataramani
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