changing notification groups on change workflows

I've had to create a new ticket because the other one closed.

I have copied in my original question and the response i got.

I may be missing something but I can't seem to be able to change the technicians.

Either way, does anyone know of a way to make it automated?

Thanks

Emma

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Hi Emma,

Good day!

You can add a new change role from Admin -> Problem/Change management -> Change Roles (Technicians only). Now go to change workflow and add this role for notification. You can then select the technicians in the change request so that they would be notified.

Try this and check if this suffices your requirement.

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I have a query about change management in the Servicedesk. We have version 9.3 Build 9308 MySQL.

I have created a new workflow on how a specific change is created/submitted/approved etc,

What I want is for certain technicians to be notified when a change is approved. Is this possible? I could only see options for 'change roles' to be notified - one them is CAB. I have created a new cab but I don't see how to change the option.

Can you give me some advice?

Thanks

Emma