I have a query about change management in the Servicedesk.  We have version 9.3 Build 9308 MySQL.

I have created a new workflow on how a specific change is created/submitted/approved etc,

What I want is for certain technicians to be notified when a change is approved.  Is this possible?  I could only see options for 'change roles' to be notified - one them is CAB.  I have created a new cab but I don't see how to change the option.

Can you give me some advice?

Thanks

Emma