Changing a custom field
We have created a custom field called RCA (picture attached).
It currently reads:
System Error - Conditional
System Error - Hardware
System Error - Software Bug
We would like to change them to System Issue.
The question is. Will this change tickets that have been already close or will we have to manually go back and change each request individualy.
Any input would be greatly appreciated.
It currently reads:
System Error - Conditional
System Error - Hardware
System Error - Software Bug
We would like to change them to System Issue.
The question is. Will this change tickets that have been already close or will we have to manually go back and change each request individualy.
Any input would be greatly appreciated.