Change Workflows - specifying hidden Statuses for a Workflow
(Posted with respect to ServiceDesk Plus build 9003 Enterprise)
We are creating a workflow for Standard Changes and it really only uses half of all configurable Statuses.
Build 9003 behaviour:
There seems to be no way to hide the 'Status' and 'Status Actions' that we will never use as part of this Workflow. As a result, the Change Records for Standard Changes are more confusing than they need to be for the Technicians responsible for managing them using the workflow. The list of Status Actions that appears contains ones that should not be chosen.
I am having to creatively configure Status Actions that should not be visible/chosen so that if they are accidentally selected they do not stop the workflow on a Status that does not make sense.
The frustration of users navigating through what should be simplified workflows is preventing buy-in to the new features.
Enhancement request:
Please provide a way to configure a workflow to disable Statuses that will not be used in that particular workflow. This is particularly critical for Standard and Emergency Change procedures which are simple out of necessity.
It would also improve user experience by reducing frustration caused by the need to memorize which Status Actions to ignore for that workflow; and enforce proper process compliance.
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