Would it be possible to have the new Notification icon enhanced, so that if the assigned technician updates the ticket, they do not get an alert?

John Doe logs call and I get the ticket.

I add a note to the ticket and it alerts me that a note has been added.

It’s good that an alert is there if someone else makes an update, but unnecessary for the assigned technician.

That and a few of my users have complained about it.

I assume adding some kind of “if assigned technician equals” flag might do the trick.

Unless there is something already in SDP that I can modify.

Thank you,