Change the view in an Incident
I am still setting up and playing with ServiceDesk Plus, but I wanted to see if there's a way to change the default view in an Incident. Currently, all of the conversations are collapsed by default, and you have to click through each one to see the whole conversation. Also, the newest ones are at the bottom, not the top.
Many helpdesk systems show the entire conversation piece by piece so you can follow the conversation from bottom to top (like an email).
Is there a way to make the conversation display in an expanded view with the oldest info at the bottom instead of the top?
Thanks,
John
Many helpdesk systems show the entire conversation piece by piece so you can follow the conversation from bottom to top (like an email).
Is there a way to make the conversation display in an expanded view with the oldest info at the bottom instead of the top?
Thanks,
John