Change Tag for the tickets
Hello,
But default the ServiceDesk On Demand uses the tag ## on the tickets "Re: [Request ID :##$RequestId##]"
What we need to do to change this tag for ** for example '"Re: [Request ID :**$RequestId**]"
We already change all the reply templates and notifications, there's anything more that we need to do?
--
Tainã Rodrigues
But default the ServiceDesk On Demand uses the tag ## on the tickets "Re: [Request ID :##$RequestId##]"
What we need to do to change this tag for ** for example '"Re: [Request ID :**$RequestId**]"
We already change all the reply templates and notifications, there's anything more that we need to do?
--
Tainã Rodrigues
Topic Participants
Tainã Rodrigues @ ACSoftware
Sriram K.S
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