change of Due date with priority
Hi,
would like to explain scenario, i have 4 SLA's (High, Medium, Normal and Low)
each SLA tied to Each Priority(High, Medium, Normal and Low).
End user do not have control over choosing Priority. So, When the new request comes in, we default it to Normal priority and the due date will stamped accordingly.
but, later we diaognise the request and try to change the prioroty and the due date will not change as per the new prioroty.
we need to change it manually, which we feel is not correct.
Pls advice any workaround for this.
regards,
vijay
would like to explain scenario, i have 4 SLA's (High, Medium, Normal and Low)
each SLA tied to Each Priority(High, Medium, Normal and Low).
End user do not have control over choosing Priority. So, When the new request comes in, we default it to Normal priority and the due date will stamped accordingly.
but, later we diaognise the request and try to change the prioroty and the due date will not change as per the new prioroty.
we need to change it manually, which we feel is not correct.
Pls advice any workaround for this.
regards,
vijay