Hi SDP Team,

Our customers have requested that ServiceDesk Plus On-Premise must be support to define and manage OLA features of change module, where a specific time milestone is set for each stage of a change, enabling managers to monitor and measure compliance of OLA targets.

For example:

- Submission stage: 1 day

- Planning stage: 3 days

- Approval stage: 3 days

- Implementation stage: 30 days

- Testing stage: 5 days

- Review stage: 3 days

- …..

Thank you so much.

Huy Tran

VCN