Change Management workflow
Hi,
I have been using SDplus for a number of years and find it a great product. Recently I decided to upgrade to the enterprise product to use the change management function, and am having some trouble getting my head around it. I've read through the admin guide but still have some questions
I have been using SDplus for a number of years and find it a great product. Recently I decided to upgrade to the enterprise product to use the change management function, and am having some trouble getting my head around it. I've read through the admin guide but still have some questions
- When a technician raises a change why are they able to choose status?, specifically the approved status. The workflow that makes sense to me is that all changes default to a status of requested, except for minor changes which are preapproved
- Is it possible to customise the change form? - a number of fields we dont need.
- change manager / CAB approval - once a change is submitted that requires approval, is there a way to automatically notify the relevent approvers based on the type of change?, the current process seems very manual