Hi,

 

We are finalizing our Change Management process and would like to know if the Change Management module of Service Desk Plus will be able to suport:

 

1. configure workflow of Change Status

    i.e. freshly created Change Requests have a default Status. And depending on the current Status you can only go to a certain status. ex: From For Cab Approval to "Rejected" or "Approved" only and not straight to "Completed"

2. configure mandatory fields per status of the Change

3. How is the approval status (a default field) updated?

4. Create a custom field with computed Value based on two other fields. Similar to the Priority Matrix under Helpdesk.

 

Thanks in advance!