Hi,

We are implementing the Change module soon in our company.

We just want to understand how to secure that we use the change process in the right way.

How do log a change of a port in one of our firewalls in the best way;

A: Shall we create a Change Template called i.e. Infrastructure changes with a new port field to fill in?

B: Shall we create Service request for Port changes in Self service portal that and then assign as an Change?

Or how shall we do this? Since we want to be able to track infra changes and take out reports we want to know this so we do this right.

Kind regards

Thomas