Hi, I'm using SDP 10.0.14.

I often have multiple requests listed without a group assignment (this is because some emails get redirected into the helpdesk and don't have the right headers to go into the proper group automatically).

I can select multiple items and assign them to a technician in one action, but I cannot see any way of changing the group at the same time - so I have to go through and assign the group one by one.

Is there any way to change the group assignment for multiple requests at once?

Thanks!