Change Due Date Permission to Roles
I think that administrators should have the option to assign Change Due Date Permission to roles. As it is right now the only user able to change Due Dates from what the SLA assigns is the Administrator. I think that we can all agree that SLA's are not a complete solution for assigning due dates. Technicians should have the option, if the right is given by the Administrator to change the due dates on a request. I find myself having to give administrator access to all my technicians just so they can update due dates.