Change approvals not working
Hello.
I am running Servicedesk Plus Enterprise build 7005.
When our CAB member approves our changes we get the email to that effect but the change remains status 'Requested' and 'Approval Status is 'N/A'. This is a big problem for us as it is making the database records inconsistent with work being carried out.
Does anyone have any suggestions?
Thank you.
I am running Servicedesk Plus Enterprise build 7005.
When our CAB member approves our changes we get the email to that effect but the change remains status 'Requested' and 'Approval Status is 'N/A'. This is a big problem for us as it is making the database records inconsistent with work being carried out.
Does anyone have any suggestions?
Thank you.