Change Approval Problems
Just curious if anyone else has seen any of these problems, i couldn't find anything in the forums already about them.
Under the change management, i am having 2 problems.
#1: i have created my list of users for the change approval to go out to from all my users that it has pulled in through active directory. I have created the change, and attached a few documents to it. I have then had it send out the email to the users. Now any of the technicians that are on the list, can open the link in the email fine and view the page. Any regular users though, it just comes up as saying the page can not be displayed. Does this mean only people entered as technicians can approve, etc? or is there some sort of user rights I am missing for it.
#2: On the approval page that is send out in the email, for the users that can open it, is not working 100%. It shows the approve/deny and comment box at the top, and it shows all the details below. But with any attached files, it will show the attached file name, but not as a link to be actually able to click on it and view it. I have checked the change directly in servicedesk and they show fine attached to it in there, i think its just a problem with the coding not showing it as a link correctly?
If anyone has encountered these, or knows a way around them, your help is much appreciated. Other than that, have had GREAT success with the program so far.
Under the change management, i am having 2 problems.
#1: i have created my list of users for the change approval to go out to from all my users that it has pulled in through active directory. I have created the change, and attached a few documents to it. I have then had it send out the email to the users. Now any of the technicians that are on the list, can open the link in the email fine and view the page. Any regular users though, it just comes up as saying the page can not be displayed. Does this mean only people entered as technicians can approve, etc? or is there some sort of user rights I am missing for it.
#2: On the approval page that is send out in the email, for the users that can open it, is not working 100%. It shows the approve/deny and comment box at the top, and it shows all the details below. But with any attached files, it will show the attached file name, but not as a link to be actually able to click on it and view it. I have checked the change directly in servicedesk and they show fine attached to it in there, i think its just a problem with the coding not showing it as a link correctly?
If anyone has encountered these, or knows a way around them, your help is much appreciated. Other than that, have had GREAT success with the program so far.