Cc in Request/Reply
Hi,
I want my requesters to add Cc to their line managers while creating a request.
If this is not possible,atleast the technicians should be able to add Cc the managers while resolving/closing the request.The policy is managers should be informed of all the issues concerned.
Can in anyway i can incorporate this?
Thanks,
I want my requesters to add Cc to their line managers while creating a request.
If this is not possible,atleast the technicians should be able to add Cc the managers while resolving/closing the request.The policy is managers should be informed of all the issues concerned.
Can in anyway i can incorporate this?
Thanks,
Topic Participants
eamana
chris.logan
Andy.Fox
ServiceDesk Plus
vladare
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