CC'ed parties not seen in SD+ until conversations appear
We've noticed that if our service desk software receives an email-based ticket, which was cc'ed to other parties, we are unable to see these other parties until a subsequent conversation is recorded, and then they're seen.
Is there a way to include a reference to those who are cc'ed?
Is there a way to include a reference to those who are cc'ed?
Topic Participants
jmasters_me
ankit
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