Category - Subcategory - Item selecting issues on upgrade
Hi,
We have a support request in process but I thought another web-savvy customer might be able to respond faster :P
We just upgraded to 6.008 /SQL 2005. I went through I nice test process and found that all of our data made it over unmolested. I was having no problems....
Then one of the team complained that they could not find or select any items in the Category list of a new or existing request. Existing requests that had been previously categorized were displaying "Select Category" on my teammate's computer even though my own computer showed the data perfectly. I also verified the DB had the correct categories.
I was using Firefox, then I tried IE 6.0 and it worked fine for me as well. I have 2 techs that cannot use IE 6.0 until we fix this so they have moved over to Firefox as well.
A few weeks ago my manager pointed this out and I got him working by clearing the browser cache. That's not helping this time.
Sooooo.....
1. The database is accurate.
2. SQL Server trace shows that the browser requested and received the list(s)
3. It always works on Firefox
4. It works on some IE 6.0 machines (all are same version - working/non-working)
This feels like a function of a browser since the DB is responding correctly.
Can anyone think of a browser or Java setting or some deep-cache element that would cause this?
We're hoping tech support will be calling us back today but....
We have a support request in process but I thought another web-savvy customer might be able to respond faster :P
We just upgraded to 6.008 /SQL 2005. I went through I nice test process and found that all of our data made it over unmolested. I was having no problems....
Then one of the team complained that they could not find or select any items in the Category list of a new or existing request. Existing requests that had been previously categorized were displaying "Select Category" on my teammate's computer even though my own computer showed the data perfectly. I also verified the DB had the correct categories.
I was using Firefox, then I tried IE 6.0 and it worked fine for me as well. I have 2 techs that cannot use IE 6.0 until we fix this so they have moved over to Firefox as well.
A few weeks ago my manager pointed this out and I got him working by clearing the browser cache. That's not helping this time.
Sooooo.....
1. The database is accurate.
2. SQL Server trace shows that the browser requested and received the list(s)
3. It always works on Firefox
4. It works on some IE 6.0 machines (all are same version - working/non-working)
This feels like a function of a browser since the DB is responding correctly.
Can anyone think of a browser or Java setting or some deep-cache element that would cause this?
We're hoping tech support will be calling us back today but....