Category groups that are technician assignable
if we had request category groups that could be assigned by technician we could bring in a much larger user population into the application. for example, we could use sdp for employees that want to submit a request to hr or accounting and those departments could use sdp as their request management system. and then hr or accounting users could only see requestof a category that relates to them. just some food for thought...
Topic Participants
Jason Beckett
ServiceDesk Plus
Umasankar
cornelia novotny