Categories changed after update
I updated a category of an existing ticket and when I did, ALL the tickets (open and closed) changed to that category. This is the 2ND time this has happened. I thought this issue was fixed according to the support staff, but it happened again. How does this happen? How can I fix it? (Last time I spent hours re-cateogrizing my tickets)! Is there a way to export, fix and re-import my tickets in excel so that I don't have to open each ticket and change them again? Frustrated.