Case IDs
Hi to all,
I have a question. I have notice that the numbers of the case IDs are growing too faster and we dont have that number of cases. For example, right now the case ID is 1851 but we dont have 1851 cases. The problem that I see is that every time that a case enter by email, SC+ created a new Case ID for that email. If that email is a "SPAM" or something else I have to delete that case 1851. The next case that enters to SC+ takes the case ID 1852 instead of 1851.
My question is, it wouldnt be better to SC+ reassigned the Case IDs that was deleted? This will keep consistent the number of cases created and completed on SC+.
Regards
Daniel.
I have a question. I have notice that the numbers of the case IDs are growing too faster and we dont have that number of cases. For example, right now the case ID is 1851 but we dont have 1851 cases. The problem that I see is that every time that a case enter by email, SC+ created a new Case ID for that email. If that email is a "SPAM" or something else I have to delete that case 1851. The next case that enters to SC+ takes the case ID 1852 instead of 1851.
My question is, it wouldnt be better to SC+ reassigned the Case IDs that was deleted? This will keep consistent the number of cases created and completed on SC+.
Regards
Daniel.