Is it possible to have field values populated based on the relationship in the CMDB?
For example, a new employee is starting in an Accounting role. That role requires access to application A, B, and C. When the request is created and the role is set to Accounting, another field (preferably a pick list field) would populate with application A, B, and C. Then the requester and technician will know what application access the new employee needs setup.
I want to avoid manually entering the values for the application or creating 81 separate templates for each role with the values hard coded which will need to be maintained.