Cannot seem to merge 2 tickets if 1 of tickets is on a separate page i.e. over 100
Hi,
I have a new ticket which client has sent in, which pertains to a much earlier ticket that I wish to merge - the 1st ticket (358) is over the page i.e. over 100 so when I tick the current one (2215) I cannot tick 358 over the page to merge them. To add to this problem, when I change the ticket number of an existing one to ##358## to trick the system into appending it to the ticket - it simply does not append to the ticket.
Any ideas please..?
Regards,
Craig
I have a new ticket which client has sent in, which pertains to a much earlier ticket that I wish to merge - the 1st ticket (358) is over the page i.e. over 100 so when I tick the current one (2215) I cannot tick 358 over the page to merge them. To add to this problem, when I change the ticket number of an existing one to ##358## to trick the system into appending it to the ticket - it simply does not append to the ticket.
Any ideas please..?
Regards,
Craig
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Craig
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