Cannot delete request
We are running SD+ MSP and when running a report of all unassigned tickets, there is always a single ticket/request which always shows as not being assigned to a technician.
The request cannot be viewed in any account or by using the all requests filter under the request tab.
If we search for the ticket number in the "Go To --Request ID --" box at the top of the request screen, it goes to a new screen with the following message
Request does not fall under your permitted scope. So you are not authorized to update the same.
Can someone point me in the right direction on how I can delete this request from the database. We are running on MSSQL, and version 8.1 Build 8100.
Cheers
Dale
The request cannot be viewed in any account or by using the all requests filter under the request tab.
If we search for the ticket number in the "Go To --Request ID --" box at the top of the request screen, it goes to a new screen with the following message
Request does not fall under your permitted scope. So you are not authorized to update the same.
Can someone point me in the right direction on how I can delete this request from the database. We are running on MSSQL, and version 8.1 Build 8100.
Cheers
Dale
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