Can we Lock a ticket while they are being worked on or open?
Multiple techs pick up the same ticket at the same time. and start working the issue only to find out to late they all were working the same issue. This is a big waste of time. Plus frustration.
once a ticket has been opened, and i mean for viewing it should be locked until its closed or has been assigned.
This way if i open a ticket 10 seconds after another tech i get a message saying this ticket is opened by someone else and can not be edited.
This way if i open a ticket 10 seconds after another tech i get a message saying this ticket is opened by someone else and can not be edited.