Can we change the resolved/completed date on a request?
Hi there,
1st question: what is the difference between resolved date and completed date?
2nd, as the subject says, is there a way for us to change the date?
The reason for this is sometimes we create new incident (and close it along with the resolution) for something that happened during weekend or late at night.
Therefore when we putting in the record for it, we need to set the correct time and date (for when the incident arise, and when we resolve/close it).
When I tried to edit the request I've created, both resolved and completed date is not editable.
Thank you for your help.
1st question: what is the difference between resolved date and completed date?
2nd, as the subject says, is there a way for us to change the date?
The reason for this is sometimes we create new incident (and close it along with the resolution) for something that happened during weekend or late at night.
Therefore when we putting in the record for it, we need to set the correct time and date (for when the incident arise, and when we resolve/close it).
When I tried to edit the request I've created, both resolved and completed date is not editable.
Thank you for your help.