Can ServiceDesk+ be used like...
I am currently the IT Manager of a small charity and we use AdventNet products in house at the moment. However, I'm thinking of branching out and starting my own business with a few colleagues were we will be providing IT support similar to what we do now but to a larger spread of organisations.
Can SD+ be used in a support Helpdesk environment were we have one version in house and our clients can log via the web to log calls? Could we scan multiple domains if we had access?
From reading and using this product I'm not sure if it can but I'm happy to listen to any comments.
Thanx
Can SD+ be used in a support Helpdesk environment were we have one version in house and our clients can log via the web to log calls? Could we scan multiple domains if we had access?
From reading and using this product I'm not sure if it can but I'm happy to listen to any comments.
Thanx
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