Can not synchronize the AD account domain.
Hi, I have two problems with the servicedesk
1. I sometimes start ServiceDesk Web client but the IT doesn't display anything or display "Internet Explorer cannot display the webpage" and I must shutdown the servicedesk server and start again for 2 or 3 time > working
2. When I synchronize the AD account with ServiceDesk, I only see Administrator (built in account ) in AD have the same permission with the Administrator of Servicedesk (Local). I make new account in AD and add it to Domain Admin group and Enterprise Domain group but when I log in to ServiceDesk using this account, it has restricted permission .
My question is: How I synchronize the permission of all Domain Admin in AD with account Administrator (local of servicedesk)
I run AdventNet ManageEngine ServiceDesk Plus 7
1. I sometimes start ServiceDesk Web client but the IT doesn't display anything or display "Internet Explorer cannot display the webpage" and I must shutdown the servicedesk server and start again for 2 or 3 time > working
2. When I synchronize the AD account with ServiceDesk, I only see Administrator (built in account ) in AD have the same permission with the Administrator of Servicedesk (Local). I make new account in AD and add it to Domain Admin group and Enterprise Domain group but when I log in to ServiceDesk using this account, it has restricted permission .
My question is: How I synchronize the permission of all Domain Admin in AD with account Administrator (local of servicedesk)
I run AdventNet ManageEngine ServiceDesk Plus 7