Can Location be added to business rules criteria?
We have tech locations at multiple sites internationally. We'd like to have tickets from people in location X go to techs in location X (probably by queue name).
We can't do this because the business rules don't allow for the criteria of Location to be picked.
can this be added as a criteria for business rules?
Thanks,
Justin
We can't do this because the business rules don't allow for the criteria of Location to be picked.
can this be added as a criteria for business rules?
Thanks,
Justin