Hello!

 

with the help of the advent net staff i was able to uncover a major problem in my inventory that was causing my license for 500 assets to be way off.

 

now that i understand what some of the issues are, i have another question:

 

how would i go about forcing a workstation to require the Resource Name be entered upon receipt of the item?   this would prevent us from having to change (or delete) the item listed on the PO that gets received into the inventory.    This function would be similar to what is required when we have to enter a software key to receive software.

 

for example, in a PO the

product type is a : workstation

product name is an: optiplex 755

 

upon receipt, this item gets added to the inventory with a resource name that matches the product name (this appears to be by design in the service desk system) - in this case, Optixplex 755. 

Upon adding this workstation to my network, the computer will be scanned and an new entry in the inventory appears based on the real resource name (computer name). 

 

This causes duplicate workstation entries and is a real hardship to keep up with.

 

How do i set up my PO in such a way that in order to receive a product type of "workstation" i am required to enter a resource name?

 

thank you.