I'm sorry if this is a repeated question... I've tried to search forums and good ol' google but with no real answer.

Is it possible for a technician to be a requester and see the status of the ticket that they have created even if as a technician they wouldn't normally be able to see that area? 

For example we have a couple of separate IT departments in our organisation and they don't have visibility of each others tickets. However, if someone from the database team creates a ticket for the helpdesk with a legitimate reason such as they cannot log into outlook, after they receive the email saying that the ticket has been created and try to click on the link, it comes back with "Request does not fall under your permitted scope". It's not really feasible to have 2 separate accounts for a single individual based on whether they are creating an incident or responding to one so I'm hoping someone has a solution to this.

Thanks

Dan