Can't View Accounts In Request List
Support,
I have tried again to upgrade to both 7001 and 7002 (found on your archive site).
When looking at the Requests tab, none of my requests have an Account listed. It just shows - . This happens with all the different default views under "My Groups" and "Requests". The custom views that I have created under "My View", show the Accounts in the list. Although, if I create a new custom view that is identical to one I already have, it will not display the Account.
In addition, if I view the Request, in the Contact Details section, there is a [Check Now] link where the account name should be. If I click this, it correctly finds the account and then if I go back to the list, it is visible.
Additionally, all my reports that have Account as a field, only show the requests that I have updated by clicking on [Check Now].
Do I have to go through all my tickets and click on [Check Now]? This is exactly what I saw when first upgrading to 7000.
Ken
I have tried again to upgrade to both 7001 and 7002 (found on your archive site).
When looking at the Requests tab, none of my requests have an Account listed. It just shows - . This happens with all the different default views under "My Groups" and "Requests". The custom views that I have created under "My View", show the Accounts in the list. Although, if I create a new custom view that is identical to one I already have, it will not display the Account.
In addition, if I view the Request, in the Contact Details section, there is a [Check Now] link where the account name should be. If I click this, it correctly finds the account and then if I go back to the list, it is visible.
Additionally, all my reports that have Account as a field, only show the requests that I have updated by clicking on [Check Now].
Do I have to go through all my tickets and click on [Check Now]? This is exactly what I saw when first upgrading to 7000.
Ken