Button for escalation (status and assignment change) in Request View
Hi, we have an SDP instance, with only one type of request template and 2 types of technicians: first level support and second level support. All the requests will be opened only by "first level support" technicians.
It is possible to make a button, on the request page, for change the request state and/or change the support group assignment.
Thank you.
Simone
It is possible to make a button, on the request page, for change the request state and/or change the support group assignment.
Thank you.
Simone
Topic Participants
Ajay kumar K
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