we are evaluating the software and we want to know if this is possible because this is not working for us.

We create a formulary where the client creates an incident.

After this a technician categoryze this assignin a category, subcategory and element.

With a businness rules based on this fields we want to create many rules to assign the request to differents technicians.

We create test rules based on this idea and is not working it don´t assign the technician.

Any idea? Is this possible?