business rules - work order

business rules - work order

I have the following problem:

 

for example: i need a business rule when the body contains "R0001" then support rep "A" should be assigned.

 

Then i have a secound rule when the body contains "HIGH" the priority should be set to "HIGH".

 

Both rules can be possible in one incomming mail/request, but the businessrule-manager only takes rule1 and never rule2.

 

How can i handle that the rulemanager always runs through all rules and not stops when the first rule is true?

 

TX

Martin

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