Business Rules with Custom Functions

Hello,

I'm trying to setup a business rule with a custom function that when we get an email forwarding from one system with the email test@abc.com and the body of the email has the text line "Submitter: John Doe" I can pull that name "John Doe" and convert that email into an Incident for the submitter/requester and not the email test@abc.com as the requester.

Also is there a specific order in which you need to setup the criteria for the business rules? Such as in the conditions requester is first, mode must be before category and description, etc...? I read in one post to play with the order to get it to work, but that could be a lot of different combinations depending on what you want to change.

Thank you!