Business Rules to be run after request re-opened upon receiving mail from a user
Hello.
I see business rules can be run when creating and/or updating a request, but the act of re-opening the request upon receiving an email from the user is not considered "Editing", and business rules are not applyed.
Is there a way to apply business rules also in that case, just as in the case as request being edited?
Thank you.
Federico.
I see business rules can be run when creating and/or updating a request, but the act of re-opening the request upon receiving an email from the user is not considered "Editing", and business rules are not applyed.
Is there a way to apply business rules also in that case, just as in the case as request being edited?
Thank you.
Federico.