Business rules to add action of "delete ticket"
Add an action in the SDP business rules of "delete ticket".
This will enable you to create rules to drop calls you don't want.
It is cleaner than closing them, as we get ones from autoresponders, etc, which make new tickets and you don't need to keep a record of these.
Also email non-delivery responses can make new tickets.
This will enable you to create rules to drop calls you don't want.
It is cleaner than closing them, as we get ones from autoresponders, etc, which make new tickets and you don't need to keep a record of these.
Also email non-delivery responses can make new tickets.