OK so It seems that the site will not allow me to attach my 101KB word doc to show pics.......O'well, just another flaw.....

Hello O'masters of MangeEngine...... I have come to an impasse, I have found 2 different places to set business rules at.

the first one was under the Organizational Details>Business Rules.

The second was hidden, (you tricky boys and girls) in the Help Desk>Service Catalog>Manage>Business Rules.

You can see my confusion, so I have made rules in both places that mimic each other. I did this so when a new ticket comes in, and the service catalog is "??" it will send an email to the own of that department that they have a new ticket in the queue.

Answer I'm looking for:  Do I need to have both sets of the rules? If no, which can I remove and still have the rule execute correctly? IF yes, why? I don't understand the need to have them in 2 places. Thanks!!

And fix the site why your at it. beyond frustration when I cant even show you what I'm talking about.

~Jay~